Workforce Investment Act Operations Bulletin

Volume 1, Number 70

For the week ending October 11, 2002

(For Internal Use Only)




TEGL NO. 7-02

Subject: Updated Table of Weights for Use in Calculating State-Level American Customer Satisfaction Index (ACSI) Scores for the Participant, Employment and Job Seeker Customer Satisfaction Surveys

Purpose: To provide states with Program Year (PY) 2002 ACSI Table of Weights.


TEGL NO. 08-02

Subject: Online Reporting Instructions For Labor Exchange Reporting System

Purpose: To transmit instructions for submission of quarterly Labor Exchange reports, ETA 9002 A through E, and VETS 200 A through C, via the web-based Enterprise Information Management System, Labor Exchange Reporting System (LERS).


Technical Assistance and Training

Serious Violent Offender Reentry Initiative (SVORI) Technical Assistance Conference

The Serious Violent Offender Reentry Initiative (SVORI) Technical Assistance Conference was held last week in Washington, DC. More than 400 individuals participated as grantees, speakers, and exhibitors. All states sent teams; 12-15 states included representatives from the workforce development system on their team. The conference was designed to review the goals and objectives of the Reentry Initiative; to review best practices that can be used as models for developing implementing effective reentry programs; to review the roles of the Federal partner agencies; to review how to identify and access training and technical assistance resources available through the National Training and Technical Assistance Center; and to review feedback on grantee workplans and budgets.
Contact: Susan Rosenblum (202-693-3597;

WEN Technical Assistance Provider Resource Bank

In an effort to promote Workforce Board leadership, quality management, and continuous improvement throughout the workforce investment system, the Workforce Excellence Network is developing the WEN Technical Assistance Provider Resource Bank.

The Resource Bank will be comprised of technical assistance providers who are qualified to provide high quality services to State and Local Workforce Boards in the two categories outlined (sic) previously: Board Leadership Development and Quality Management. The overall goal of the Resource Bank is to provide the Workforce Investment Boards (WIBs), in particular, and the workforce development community, in general, a means to excel in the type and kind of services they provide to employers and job seekers.

In order to be considered for inclusion in the Resource Bank, all providers must fill out an application and the attached forms by Monday, October 21, 2002.


Upcoming ETA Meetings/Events


America's Career InfoNet

America's Career InfoNet moved to a new production environment over the weekend. The new equipment and software will make access to the site faster and more reliable. Registered webmasters from sites that link to ACINet or those having bookmarked selected pages were advised that the site has been rewritten in Active Server Pages (ASP) necessitating a modification to their link commands. A redirect will be in place to avoid broken links for those web sites that are slow to make the changes. The site is unchanged from the current live site with the exception that the employer information in the Employer Locator Tool has been updated with the most recent information distributed by InfoUSA.
Contact: David Morman (202-693-3691;

Ticket-to-Work and Work Incentives Improvement Act

ETA has entered into an Interagency Agreement with the Social Security Administration that will increase available information and services to individuals with disabilities in One-Stop Career Centers. The focus of the effort will be on the Ticket- to- Work and Work Incentives Improvement Act and increasing the capacity of One-Stop Career Centers to serve individual “Ticket” recipients. The initial effort will target the 13 Phase One “Ticket” rollout states, with plans to expand the effort into the Phase Two and Phase Three states by 2004. Letters announcing the availability of funds and solicitation of proposals will go to the targeted states by month’s end. A joint Presidential and Departmental announcement of the effort is anticipated in mid-October.
Contact: Alex Kielty (202-693-3730;

Preliminary Evaluation of the Toll Free Help Line and America’s Service Locator

Westat, a consulting firm based in Rockville, MD, recently published the preliminary evaluation of the Toll-Free Help Line (TFHL, 1-877-US-2-JOBS) and America’s Service Locator (ASL) - two products designed to help customers find information on employment and training services offered by all our state and local partners.

This preliminary evaluation addressed the efficacy of the content of the ASL, the accessibility of the database information available to the call center Customer Service Representatives (CSRs), the volume of ASL and TFHL use, and the states’ use and assessment of the ASL and the TFHL. Results of this evaluation were intended to provide recommendations for administrative improvements and to identify possible areas for further examination. Among the conclusions and recommendations are:

The monitoring of calls showed that customers seemed very pleased with the information they were able to receive from the CSRs, that the Call Center’s devotion to ensuring that each call is of high quality is evident, and that Federal Performance Standards set out for this project are met.

The evaluation also included recommendations that more consideration and effort be given to publicizing these products, refining the categories of information for the reporting system, capturing more detailed demographic data on the caller, and establishing a vetting system for federal level program information updating.

An electronic copy of the complete evaluation can be obtained by contacting Judie Silcox (202-693-3360;


Budget Issues

OFAM issued the October portion of the WIA formula fund allotments to States for Program Year 2002 for adult, youth and dislocated worker programs. These funds are identified as Fiscal Year 2003 advance funds. The earlier portion of funds was issued in July.

The Division of Federal Assistance (DFA) has received the majority of the Annual Funding Agreements for Fiscal Year 2003 that were sent to States for signature under the UI and Trade Adjustment Assistance programs. Pending release of Continuing Resolution funds, DFA will begin issuing FY 03 funds under these agreements.

Section 502(e)(1) of the OAA Amendments of 2000 authorizes the Department to conduct projects providing Senior Community Service Employment Program (SCSEP) participants with second career training and placement opportunities with private business concerns. As a result of this authorization, on June 10, 2002, ETA announced a limited grant competition for approximately $2.3 million. On September 30, 2002, five (5) grants were awarded from this competition. Total funding for these grants was $2,296,345. Awards were executed to the following SCSEP grantees:

State of Utah, Department of Human Services $ 107,877
National Council on Aging  $1,000,000
Experience Work  $ 939,503
Commonwealth of Pennsylvania $129,765
State of New York, Office for the Aging $119,200

Contact: Laura Cesario (202-693-3340; )