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U.S. DEPARTMENT OF LABOR
Employment and Training Administration
Washington, D. C. 20210

CLASSIFICATION

UIS

CORRESPONDENCE SYMBOL

TEUDPR

ISSUE DATE

March 19, 1998

RESCISSIONS

None

EXPIRATION DATE

March 31, 1999

DIRECTIVE

:

UNEMPLOYMENT INSURANCE PROGRAM LETTER NO. 16-98

 

TO

:

ALL STATE EMPLOYMENT SECURITY AGENCIES

 

FROM

:

GRACE A. KILBANE
Director
Unemployment Insurance Service

 

SUBJECT

:

Training for Recovery of Overpayments

 

  1. Purpose. To provide information to State Employment Security Agencies (SESAs) on Unemployment Insurance (UI) Overpayment Recovery Training.

  2. References

    1. ET Handbook No. 375, Resource Handbook on Overpayment Recovery

    2. UIS Information Bulletin No. 2-96

  3. Background. Data obtained from periodic reports and reviews of Benefit Payment Control (BPC) operations conducted by Regional Office staff have indicated that some SESAs have experienced problems in the area of the recovery of UI benefit overpayments. Recovery activities have historically focused on methodologies initiated a number of years ago and primarily from within the UI system. These have included practices such as written notifications sent to the claimants, billing notices, repayment agreements, and telephone contacts with the claimants. ET Handbook No. 375, issued in 1979, provided information and guidance on recovery activities. To address the problems in the recovery of UI benefit overpayments, in FY 1996, the Department of Labor (DOL) entered into a cooperative agreement with the California Employment Development Department (EDD) to conduct a project to provide technical assistance to SESAs to enhance their capabilities in the recovery of benefit overpayments.

  4. Training and Training Schedule. As part of the project, California EDD obtained feedback from SESAs regarding their training needs. All SESAs requested training to improve overpayment recovery. The training to be presented by the project team will include components of a collection program with the potential to enhance SESA overpayment recovery programs.

    The session will also include a presentation by the BPC Overpayment Detection and Investigation project team from the Utah Department of Employment Security discussing the beginning and advanced investigator training CD-Rom and videos being produced.

    1. Number of Participants to be Trained.  Training slots will be filled on a first-come, first-served basis, with at least two slots allocated for each SESA.

    2. Who Should Attend.  This training will be directed towards BPC managers, collection staff, and trainers.

    3. Dates and Locations.  Each training session will start at noon Monday and continue for three full days ending at 5:00 p.m. on Thursday:

      • June 1 - June 5, 1998 -- Sacramento, California

      • June 22 - June 26, 1998 -- Charleston, South Carolina

      • If needed, an additional session will be scheduled in California in September, 1998.

    4. Nominations.  The California EDD will coordinate arrangements for the training. SESAs with interest in attending the training should notify the California EDD by March 27, 1998, by completing the attached "Fax Response Sheet" and faxing it to Judy Kessinger at (916) 464-2549, or by mailing to her at 2752 Kilgore Road, Rancho Cordova, California 95670. Nominees will receive agendas and information concerning the location of the training and convenient hotel accommodations by return mail.

    5. Travel Expenses.  Travel expenses are the responsibility of the SESA.

  5. Opportunity for Participation. An automation/technology showcase is planned for the training in order to demonstrate effective recovery features. The project team is soliciting participation in this demonstration. Any SESA interested in participating should call Judy Kessinger on (916) 464-0635 or Mary Ann Miyao on (916) 464-2377.

  6. Action Required. SESA Administrators are requested to:

    1. Provide copies of this UIPL to appropriate staff.

    2. Consider participation in the automation/technology showcase described in section 5 above.

    3. Nominate staff to attend the training.

    4. Transmit the completed Fax Response Sheet to the California EDD.

  7. Inquiries. Direct questions related to course content, attendance, and hotel accommodations to either Judy Kessinger at (916) 464-0635 or Mary Ann Miyao at (916) 464-2377. All other inquires should be directed to your Regional Office.

  8. Attachment. Fax Response Sheet.