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U.S. DEPARTMENT OF LABOR
Employment and Training Administration
Washington, D. C. 20210

CLASSIFICATION

UI

CORRESPONDENCE SYMBOL

TEUQ

ISSUE DATE

August 24, 1995

RESCISSIONS

None

EXPIRATION DATE

August 31, 1996

DIRECTIVE

:

UNEMPLOYMENT INSURANCE PROGRAM LETTER NO. 41-95

 

TO

:

ALL STATE EMPLOYMENT SECURITY AGENCIES

 

FROM

:

MARY ANN WYRSCH
Director
Unemployment Insurance Service

 

SUBJECT

:

Draft Narrative Describing the System for Enhancing Unemployment Insurance (UI) Performance: The "UI Performs" System

  1. Purpose. To solicit comments on the proposed system for enhancing UI operational performance.

  2. References. UIPL 46-94 (September 30, 1994)

  3. Background. Since Fall 1993, the UI Service has been addressing the question of improved UI operational performance and how its conduct of the Secretary of Labor's legally-mandated oversight of the UI system is related to the UI system's performance. Its partner in this task has been a committee of senior SESA managers appointed by the Interstate Conference of Employment Security Agencies (ICESA). A joint workgroup comprising the State representatives and Federal National and Regional office staff was formed to conduct this review. As of June 1995, it has met thirteen times.

    The workgroup set three goals related to its overall concern of providing better services to UI claimants and employers. These are (1) to develop the broad framework for SESA-DOL working relationships and the roles for the partners; (2) to develop a system through which the UI system can more readily enhance performance; and (3) to apply the framework and performance enhancement principles in reconsidering the nature and focus of the Benefits QC program.

    In September 1994, three of the committee's draft products were circulated for comment via UIPL 46-94. These were the "Partnership Principles" outlining how the Federal and State parties should work together to the mutual benefit of the UI system's ultimate customers; five papers illustrating how those principles would translate into complementary Federal and State roles in different areas; and an outline of a closed-loop management system for continuously enhancing operational performance. These materials represented the culmination of the work on the first goal and a basic outline of the approach taken toward achieving the second.

    The committee has since completed the proposed system designed to achieve its second goal. The paper describing the proposed system and how it is intended to work is attached. Entitled "UI Performs: How the Unemployment Insurance System Will Improve Its Performance" it contains as appendices the final versions of both the partnership principles and the role papers. Both appendices reflect comments received in Fall 1994.

    The workgroup is now in the midst of reconsidering the Benefits QC program, its final task. It intends to agree on a proposed redesign in the Fall of 1995. The Department will solicit comment on the proposed version as soon as possible after the workgroup has made its recommendation.

  4. Action Required. SESA administrators are requested to (a) share the attached paper with appropriate staff and (b) offer comments on it. Comments are requested by September 30, 1995, or earlier if possible so that the committee may consider them at its meeting on September 20.

  5. Inquiries and Comments. Direct questions and comments to Janet Sten or Burman Skrable, Office of Quality Control, Frances Perkins Building Room S-4015; phone (202) 219-5220, fax (202) 219-8506.

  6. Attachment. Paper, "UI Performs: How the Unemployment Insurance System Will Improve Its Performance" (August 1995).