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U.S. DEPARTMENT OF LABOR
Employment and Training Administration
Washington, D. C. 20213

CLASSIFICATION

UI

CORRESPONDENCE SYMBOL

TEUQI

ISSUE DATE

March 28, 1986

RESCISSIONS

None

EXPIRATION DATE

March 31, 1987

DIRECTIVE

:

UNEMPLOYMENT INSURANCE PROGRAM LETTER NO. 26-86

 

TO

:

ALL STATE EMPLOYMENT SECURITY AGENCIES

 

FROM

:

BARBARA ANN FARMER
Acting Administrator
for Regional Management

 

SUBJECT

:

Quality Control (QC) Implementation

 

  1. Purpose. To identify the actions that should be completed by each SESA prior to the initiation of QC operations and to outline the approach that will be used to assess the status of each SESA's implementation activity.

  2. Reference. UIPL's 19-86 and 20-86.

  3. Background. The QC program is now scheduled to begin on a voluntary basis the week of March 30, 1986. During that week SESAs are asked to begin accumulating records from which the first QC samples will be pulled on April 7, 1986. Because QC implementing regulations, the Benefits Quality Control, State Operations Handbook, and the request for approval of data collection were formally submitted to OMB March 27 and are now pending OMB approval, it is possible that additional changes will be made as a result of this review. As soon as this review is completed and OMB approval is obtained, SESAs will be notified of any changes to the handbook (including data elements) and provided with the OMB approval number. In the interim, all materials needed to begin QC operations have been provided to the SESAs in draft and implementation training has been conducted based on these materials.

    Although State participation in QC is voluntary during this period SESAs are encouraged to begin QC operations on March 30. Voluntary implementation offers States an excellent opportunity to run the system, identify any operational problems and correct them before they adversely affect the program.

    To support the SESAs in launching the program and in overcoming any difficulties encountered, Federal staff will review the start-up status of each SESA immediately after March 30. After approximately two months of operation, Federal staff will conduct a follow-up review to identify and assist in the resolution of any problems related to other QC features which are not expected to be in place until that time.

  4. Start-Up Review. Immediately after voluntary start-up, reviews will be conducted in each SESA to determine if QC has been launched successfully. The checklist in Attachment #1 will be used for this purpose.

  5. Items for Subsequent Review. Follow-up reviews by Federal staff will be conducted two months later to identify any problems which need to be addressed. This review will encompass the categories outlined in Attachment #2. At this time Federal staff will begin reviewing areas which are not essential or may not be feasible at launch. Also, Federal staff will start assessing timeliness of case completion and performing case reviews to determine whether investigations are thorough and coding of case information is accurate.

    Such program reviews will be conducted periodically by Federal staff as part of the on-going review and assistance process. When it is completed, The Federal Monitoring Handbook which provides guidelines for conducting these reviews will be issued to all SESAs for their information.

  6. Action Required. State Administrators are requested to provide this information to the appropriate staff.

  7. Inquiries. Questions should be directed to the appropriate Regional Office.

  8. Attachments