TRAINING AND EMPLOYMENT
December 29, 2004
||ALL STATE WORKFORCE AGENCIES
ALL STATE WORKFORCE AGENCIES
||GAY M. GILBERT
Office of Workforce Investment
||Availability of On-Line Training for Enhancing WIA Performance Outcomes for Workforce
Investment Act (WIA) Adult, Dislocated Worker and Youth Programs.
- Purpose. To announce the availability of the Performance Enhancement Project (PEP)
on-line tutorial for WIA performance measures, in which is designed to explain WIA
performance measures in a simple and easy to understand manner and to show the
effect of the actions of program staff on reported performance outcomes.
- Background. The Employment and Training Administration has developed an online
training course on enhancing WIA performance outcomes for adults and youth
programs. Over the past two years, the Department of Labor has funded special oneon-
one technical assistance to states and localities that were having difficulties meeting
the youth and adult performance standards. This effort was known as PEP. It became
evident during that process that many workforce investment system staff,
particularly those on the front line where decisions are made, did not fully understand
WIA performance standards or the performance consequences of many day-to-day
program decisions. States and locals that received the technical assistance encouraged
the Department to capture the lesson of PEP and export them system-wide in order to
provide a uniform understanding of current WIA performance standards.
This on-line tutorial consists of narrated PowerPoint presentations that participants can
access from any computer with Internet access. The course is designed so that
individuals can take specific topics based on their particular needs. The course is
interactive, contains quizzes, and can be downloaded for use at any time at any pace.
The course content includes two separate training courses: one on Enhancing WIA
Performance Outcomes for Adults and Dislocated Workers, and one on Enhancing WIA
Performance Outcomes for Older and Younger Youth. Each course consists of two
- Module I. Performance Measures Overview. Individuals will learn the key
concepts of the WIA performance measurement system, and the definition,
timing, and calculation of each of the WIA performance measures.
- Module II. Life Cycle of a WIA Participant. Individuals will learn how to
improve the performance of customers using workforce information and
strategic decision-making at key phases in the lifecycle of a participant and will
learn about collecting and recording information at intake, program
participation, exit, and follow-up.
- Using the Tutorial The course consists of a series of audio lectures that are streamed
to your desktop computer. The audio lectures are about 5 to 15 minutes long and are
accompanied by PowerPoint slides. Each course also includes handouts. Navigation is
simple and participants can stop, pause, and resume training to fit their own pace.
Playing the lectures of the on-line courses requires a computer with a soundcard and
speakers, and a connection to the Internet. It also requires Flash Player software, which
is pre-installed on most computers and is also available free as a download on the
course Web site. Non-audio versions of the course are also available.
The course on enhancing the performance measures outcomes for Adult and Youth
programs is intended for front line staff, program supervisors, and for anyone who can
benefit from a better understanding of WIA performance measures. The training
materials, including the visuals and text, can be downloaded and used at face-to-face
training sessions for large groups. The course software includes links to the One-Stop
Career Center system and the Office of Performance and Technology Web sites.
- Availability. The on-line course on Enhancing WIA Performance Outcomes is
available on the Web site for "Workforce Tools of the Trade,"
http://www.workforcetools.org. Select FREE Online Training & Resources to access
Enhancing WIA Performance Outcomes. The course is also available on the Social
Policy Research Associates' Web site at: www.spra.com/PEP.
- Action Required. State Workforce Agencies are required to share this information
with appropriate workforce investment program staff.
- Inquiries. For further information about the On-Line Tutorial, or to learn more about
the PEP project, visit SPRA Web site at: www.spra.com/PEP. Technical questions
should be directed to firstname.lastname@example.org. All other questions should be directed to
the appropriate Regional Office for your state.
EMPLOYMENT AND TRAINING ADMINISTRATION
U.S. DEPARTMENT OF LABOR
Washington, DC 20210