U.S. DEPARTMENT OF LABOR
Employment and Training Administration
Washington, D. C. 20210

CLASSIFICATION

JTPA/SYETP

CORRESPONDENCE SYMBOL

TDC

ISSUE DATE

July 28, 1998

RESCISSIONS

None

EXPIRATION DATE

Continuing

DIRECTIVE : TRAINING AND EMPLOYMENT INFORMATION NOTICE NO. 03-98
 
TO : ALL STATE JTPA LIAISONS
ALL STATE EMPLOYMENT SECURITY AGENCIES
ALL STATE WORKER ADJUSTMENT LIAISONS
ALL ONE-STOP CAREER CENTER SYSTEM LEADS
 
FROM : DAVID HENSON
Director
Office of Regional Management
 
SUBJECT : Summer Youth Customer Satisfaction Surveys

  1. Purpose. To announce the Department of Labor's (DOL) plans for conducting customer satisfaction surveys of individuals involved in the Summer Youth Employment and Training Program (SYETP).

  2. Background. DOL has contracted with Social Policy Research Associates (SPR) to conduct surveys of customers' satisfaction with services provided through the SYETP. The surveys are being conducted in response to a requirement from the Office of Management and Budget (OMB) that DOL develop a uniform survey to collect employer satisfaction and data on customer satisfaction from a representative sample of service delivery areas (SDAs). The Employment and Training Administration (ETA) plans call for surveying youth participants, work experience employers, and educational instructors. The survey information, which will provide a nationwide picture of customer reactions to service providers and experiences gained from the SYETP will be used to help ETA improve the performance of future summer programs.

  3. Plan for Conducting Survey. The contractor has randomly selected 40 SDAs to participate in the surveys using a statistical method for stratified sample selection. SPR staff will contact each SDA to obtain a list of the names and mailing addresses of participants, employers, and instructors.

    Using these lists, the contractor will select a sample of 60 participants, 20 work-experience employers, and 20 educational instructors.

    All responses to the survey questions will be completely confidential. Information will not be reported by SDA or by individual nor will any SDA or individual be singled out or identified. It is anticipated that the surveys and follow up contacts will take place August through November.

  4. SDA Sites. The attached list includes the sites which have been randomly selected to participate in this survey.

  5. Action Required. States are requested to:

  6. Inquiries. Questions on this TEIN should be directed to your Regional Office or LaSharn Youngblood on (202) 219-7533, x167.

  7. Attachment. List of SDA Sites

 

 

 


 

 

TEIN 03-98 Attachment

 

Region I

Region II

Region III

Region IV

Region V

Region VI

Region VII

Region VIII

Region IX

Region X