U.S. DEPARTMENT OF LABOR
Employment and Training Administration
Washington, D. C. 20210
March 31, 1997
|DIRECTIVE||:||TRAINING AND EMPLOYMENT INFORMATION NOTICE NO. 24-96|
|TO||:||ALL STATE JTPA LIAISONS
ALL STATE EMPLOYMENT SECURITY AGENCIES
ALL STATE WORKER ADJUSTMENT LIAISONS
ALL ONE-STOP CAREER CENTER SYSTEM LEADS
|FROM||:||ROBERT S. KENYON
for Regional Management
|SUBJECT||:||New DOL Publication -- Quality Improvement Resource Guide|
Purpose. To notify the States of the availability of the Quality Improvement Resource Guide.
Background. The Quality Forum is a working group of representatives of eight program offices and initiatives in USDOL, all active in encouraging the use of quality principles and practices to continuously improve workforce development organizations. The members of the Quality Forum represent:
The Capacity Building Initiative;
Employment Service Revitalization;
The National School-to-Work Office;
The Office of Policy and Research;
The One-Stop Career Center System;
PEPNet (Promising and Effective Practices Network); and
The Quality Forum members have created resources that are of great value to State and local organizations, from those just beginning on the journey of continuous improvement to those who have been developing quality processes for a period of years. Resources are available at no cost to organizations, and cover a wide variety of topics ranging from how to generate customer satisfaction data to creating staff training programs that provide real benefit to the organization.
The Guide. The Quality Improvement Resource Guide provides information about USDOL-sponsored resources available to State and local agencies and organizations interested in customer satisfaction and continously improving their organizations. The Guide was developed by the members of the Quality Forum to inform State and local organizations about all of the quality-based resources available to them from Quality Forum members. The Guide is organized around the seven areas of the national Malcolm Baldridge Quality Award, a framework that any organization can use to look at and assess its everyday business practices. A description is provided of each of the resources, along with contact information for requesting copies of these resources. Information is also provided about the member offices and initiatives of the Quality Forum, including Internet Web site addresses.
One copy of the Guide is attached to this TEIN. Additional copies may be requested by contacting the Enterprise Support Team at (202) 501-5440.
Action. Please share the information in this Guide with local employment and training offices and service providers.
Attachment. One copy of the Quality Improvement Resource Guide
NOTE: Attachments not available to DMS