U.S. DEPARTMENT OF LABOR
Employment and Training Administration
Washington, D. C. 20210
April 25, 1995
|DIRECTIVE||:||TRAINING AND EMPLOYMENT INFORMATION NOTICE NO. 11-94, CHANGE 2|
|TO||:||ALL STATE JTPA LIAISONS
ALL STATE WAGNER-PEYSER ADMINISTERING AGENCIES
ALL STATE WORKER ADJUSTMENT LIAISONS
|FROM||:||BARBARA ANN FARMER
for Regional Management
|SUBJECT||:||Capacity Building: System-Wide Survey on Staff Capacity Building and Technical Assistance Needs|
Purpose. To announce the distribution of a comprehensive capacity building survey instrument designed to identify common staff training and technical assistance needs across various employment and training programs.
References. Training and Employment Information Notice (TEIN) No. 49-93, Capacity Building Strategy Paper; and TEIN No. 11-94, "Consultation with our Customers."
Background. TEIN No. 11-94, dated November 4, 1994, discussed the Employment and Training Administration's (ETA) intention to conduct an extensive "consultation process" to strengthen our understanding of the technical assistance and training needs of the Nation's employment and training system. ETA is committed to the continuous improvement of employment and training staff capabilities as a key intervention in improving the quality of services provided to participant and employer customers.
One activity of the consultation effort is the administration of a broad-based, system-wide survey to assess the capacity building and technical assistance needs of employment and training staff. The Department ofLabor systematically gathers information on the capacity building and technical assistance needs of its partners in order to achieve continuous improvement and provide high quality services to its primary customers -- the participant and the employer. To that end, this survey, along with other components of the capacity building effort, will obtain information needed to help design staff training programs which will help unify the current employment and training system; be flexible enough to meet local developmental needs; reach the hands-on service provider level; and ultimately improve the quality of services that our customers receive.
Survey Instruments. Working with National and Regional Office staff, the Technical Assistance and Training Corporation (TATC), the contractor engaged to assist in this effort, developed the survey instruments for this project. Approved by the Office of Management and Budget, the surveys will be completed by State and local program directors and staff of the Job Training Partnership Act (JTPA), the U.S. Employment Service (ES/UI), the One-Stop Implementation States, the Job Opportunities and Basic Skills (JOBS) program, and other Federal, State and local employment and training initiatives.
There are two different survey forms:
Program Directors/Managers Form - These surveys will be completed by Program Directors or Managers, Assistant/Deputy Directors or Managers, Supervisors of Front-Line Staff, or Contract Manager/Monitors.
Front-Line Staff Form - These surveys will be completed by Intake/Outreach workers, Case Managers, Counselors, Teachers, Instructors, or Trainers, Job Developers, Job Placement Specialists and other staff who interact directly with participants and employers.
TATC will mail survey packets directly to State and local Program Directors and will include a sampling plan for local distribution.
All individual responses will be kept completely confidential; only summary results will be reported. Each packet will also contain "stamped" return envelopes for mailing the completed surveys back to TATC (each survey will have its own return envelope).
Participation in this survey effort is voluntary, however, cooperation in completing the survey is greatly appreciated.
The results of the survey will be used to establish priorities for the use of ETA resources and to create a capacity building system that addresses the long-range developmental needs of a customer-focused employment and training network. Survey results will be formatted by Regions, States and programs within States and will include information on common needs across programs, effectiveness of current training methods, and information on best practices and program models. The results will be widely distributed.
Action. Recipients of this TEIN are requested to inform Directors and Program Administrators of Service Delivery Areas, Substate Areas, One-Stop Career Systems, and Employment Service/Unemployment Insurance programs of the upcoming survey and strongly encourage their participation in this system-wide effort. A copy of this TEIN will be sent by the Department of Health and Human Services to each State JOBS Director.
Inquiries. Questions on this TEIN should be directed to Elaine Kolodny or Dolores Hall-Beran in the Office of Employment and Training Programs on (202) 219-5229.
Questions regarding the surveys should be directed to Michael Kirsch or Carole McCarthy at TATC on 202-408-8282.