U.S. DEPARTMENT OF LABOR
Employment and Training Administration
Washington, D. C. 20210

CLASSIFICATION

UI

CORRESPONDENCE SYMBOL

TEUMI

ISSUE DATE

May 5, 1995

RESCISSIONS

None

EXPIRATION DATE

 

 

DIRECTIVE

:

UIS INFORMATION BULLETIN NO. 15-95

 

TO

:

ALL REGIONAL ADMINISTRATORS

 

FROM

:

MARY ANN WYRSCH
Director
Unemployment Insurance Service

 

SUBJECT

:

"Easy and Convenient" Claims Filing Report for Calendar Year 1994

 

Attached is the first semiannual report reflecting "Easy and Convenient" State filing methods for UI initial and continued claims. The report reflects that the Fiscal Year 1995 goal for the Unemployment Insurance System, which stated that at least 20 States have easy and convenient methods of filing claims, has been met. The report also contains charts and maps portraying National data and regional data by State for UI initial and continued claims filed by mail, in person, telephone, and employer.

The report was developed by a National Office team formed to study the methods of filing UI initial and continued claims that afford ease and convenience. Data for the report was obtained from the Benefits Quality Control case data reported for Calendar Year 1994. This data was validated by the Regional Offices and against other information in the National Office.

If you have questions about this issuance, please contact Nathaniel Brown on (202) 219-5200. If you have questions on the compilation of data, please contact John Sharkey on (202) 219-7656.

Attachment: Easy and Convenient Claims Filing Overview

Click here to view "Easy and Convenient Claims Filing" maps and graphs.

 

 


 

 

UIS INFORMATION BULLETIN 15-95 Attachment

 

EASY AND CONVENIENT CLAIMS FILING OVERVIEW

 

A GOAL -- The Employment and Training Administration and its Unemployment Insurance Service (UIS) are promoting customer service with our State partners in ensuring that unemployment Insurance (UI) applicants are afforded prompt and efficient service. A Fiscal Year 1995 goal is that at least 20 Sates will utilize easy and convenient methods of initial and continued claims filing. This goal will rise to 25 States in Fiscal Year 1996.

GOAL MET -- Calendar Year 1994 UI quality control data reflects that over 75 percent of weekly continued claims in 48 States plus D.C. and Puerto Rico are filed by a method other than an individual reporting to an office (i.e., mail, telephone, employer). Eleven States accept continued claims filed by telephone, with additional States planning for this latest technological approach. More than 10 percent of initial applications for UI are filed by a method other than in person in 8 States. Colorado accepts all its initial claims by telephone, and California is field testing the methodology. Wisconsin is ready to test telephone initial claim filing utilizing an interactive voice response system. Other States are planning for implementation of telephone systems.

EASY AND CONVENIENT MEANS --

UIS FUTURE ACTIONS -- The UI Information Technology Support Center (ITSC) has initiated a special study of remote claimstaking to evaluate the cost and effectiveness of various methods of telephone claimstaking. The results will be available for States' utilization as telephone systems are planned. The information will aid other States in their planning and should reduce developmental costs. In addition, $9.0 million has been approved in the Fiscal Year 1996 budget request to Congress to assist States with implementing telephone initial claims systems. The UIS will also update the data reflecting the methods and States offering easy and convenient claims filing every 6 months.