1-C. BENEFIT RIGHTS INTERVIEW



INFORMATION PROVIDED DURING THE BENEFIT RIGHTS INTERVIEW..............TABLE 29
INTERVIEW PROVIDES BASIC DESCRIPTION OF UI PROGRAM....................TABLE 30
INTERVIEW PROVIDES INFORMATION ON RESPONSIBILITIES AND RIGHTS OF
CLAIMANT..............................................................TABLE 31
INTERVIEW PROVIDES INFORMATION ON PENALTIES FOR FRAUD.................TABLE 32
INTERVIEW PROVIDES OTHER TYPES OF INFORMATION.........................TABLE 33
HOW INFORMATION PROVIDED DURING BENEFIT RIGHTS INTERVIEW..............TABLE 34
INFORMATION PROVIDED ORALLY TO INDIVIDUAL DURING INTERVIEW............TABLE 35
INFORMATION PROVIDED ORALLY TO GROUP DURING INTERVIEW.................TABLE 36
PAMPHLET OR DOCUMENT GIVEN TO INDIVIDUAL DURING INTERVIEW.............TABLE 37
FILM OR SLIDES SHOWN TO INDIVIDUAL DURING INTERVIEW...................TABLE 38
FILM OR SLIDES SHOWN TO GROUP  DURING INTERVIEW.......................TABLE 39
OTHER METHODS OF PROVIDING INFORMATION................................TABLE 40
LANGUAGES USED TO CONDUCT BENEFIT RIGHTS INTERVIEW....................TABLE 41

TABLE 29:  INFORMATION PROVIDED DURING THE BENEFIT RIGHTS INTERVIEW
STATE             Basic Description   Responsibilities/Rights   Penalties        Other 
                        of UI               of Claimant         For Fraud     Information 

Alabama                   X                      X                  X              X 
Alaska                    X                      X                  X              X 
Arizona                   X                      X                  X              X 
Arkansas                  X                      X                  X              X 
California                X                      X                  X 
Colorado                  X                      X                                 X 
Connecticut    Information not received
Delaware                  X                      X                  X 
Dist. of Col.                                    X                  X              X 
Florida                   X                      X                  X              X 
Georgia                   X                      X                  X              X 
Hawaii                    X                      X                  X              X 
Idaho                     X                      X                  X
Illinois                  X                      X                  X              X 
Indiana                   X                      X                  X 
Iowa                      X                      X                  X              X 
Kansas                    X                      X                  X 
Kentucky                  X                      X                  X              X
Louisiana                 X                      X                  X              X 
Maine                     X                      X                  X              X
Maryland                  X                      X                  X              X
Massachusetts             X                      X                  X              X
Michigan                  X                      X                  X              X
Minnesota                 X                      X                  X              X 
Mississippi               X                      X                  X              X 
Missouri                                         X 
Montana                   X                      X                  X              X 
Nebraska                  X                      X                  X
Nevada                    X                      X                  X              X 
New Hampshire             X                      X                  X              X 
New Jersey                X                      X                  X              X 
New Mexico                X                      X                  X              X 
New York                  X                      X                  X              X 
North Carolina            X                      X                  X              X 
North Dakota              X                      X                  X              X 
Ohio                      X                      X                  X              X 
Oklahoma                  X                      X                  X              X 
Oregon                    X                      X                  X              X 
Pennsylvania              X                      X                  X              X 
Puerto Rico    Information not received
Rhode Island              X                      X                  X              X 
South Carolina                                   X                  X              X 
South Dakota              X                      X                  X 
Tennessee                 X                      X                  X              X 
Texas                     X                      X                  X              X 
Utah                      X                      X                  X              X 
Vermont                   X                      X                  X 
Virgin Islands            X                      X                  X              X 
Virginia                  X                      X                  X              X 
Washington                X                      X                  X              X 
West Virginia             X                      X                  X              X 
Wisconsin                 X                      X                  X              X 
Wyoming                   X                      X                  X              X 



TABLE 30:  BENEFIT RIGHTS INTERVIEW PROVIDES BASIC DESCRIPTION OF UNEMPLOYMENT
           INSURANCE PROGRAM

Alabama                  Maine               Oregon
Alaska                   Maryland            Pennsylvania
Arizona                  Massachusetts       Rhode Island
Arkansas                 Michigan            South Dakota
California               Minnesota           Tennessee
Colorado                 Mississippi         Texas
Delaware                 Montana             Utah
Florida                  Nebraska            Vermont
Georgia                  Nevada              Virgin Islands
Hawaii                   New Hampshire       Virginia
Idaho                    New Jersey          Washington
Illinois                 New Mexico          West Virginia
Indiana                  New York            Wisconsin
Iowa                     North Carolina      Wyoming
Kansas                   North Dakota
Kentucky                 Ohio
Louisiana                Oklahoma



TABLE 31:  BENEFIT RIGHTS INTERVIEW PROVIDES INFORMATION ON RESPONSIBILITIES
           AND RIGHTS OF CLAIMANT

Alabama                  Maine               Oklahoma
Alaska                   Maryland            Oregon
Arkansas                 Massachusetts       Pennsylvania
California               Michigan            Rhode Island
Colorado                 Minnesota           South Carolina
Delaware                 Mississippi         South Dakota
District of Columbia     Missouri            Tennessee
Florida                  Montana             Texas
Georgia                  Nebraska            Utah
Hawaii                   Nevada              Vermont
Idaho                    New Hampshire       Virgin Islands
Illinois                 New Jersey          Virginia
Indiana                  New Mexico          Washington
Iowa                     New York            West Virginia
Kansas                   North Carolina      Wisconsin
Kentucky                 North Dakota        Wyoming
Louisiana                Ohio



TABLE 32:  BENEFIT RIGHTS INTERVIEW PROVIDES INFORMATION ON PENALTIES FOR FRAUD

Alabama                  Maine               Oklahoma
Alaska                   Maryland            Oregon
Arkansas                 Massachusetts       Pennsylvania
California               Michigan            Rhode Island
Delaware                 Minnesota           South Carolina
District of Columbia     Mississippi         South Dakota
Florida                  Montana             Tennessee
Georgia                  Nebraska            Texas
Hawaii                   Nevada              Utah
Idaho                    New Hampshire       Vermont
Illinois                 New Jersey          Virgin Islands
Indiana                  New Mexico          Virginia
Iowa                     New York            Washington
Kansas                   North Carolina      West Virginia
Kentucky                 North Dakota        Wisconsin
Louisiana                Ohio                Wyoming



TABLE 33:  BENEFIT RIGHTS INTERVIEW PROVIDES OTHER TYPES OF INFORMATION

Alabama             Mail claim instructions
Alaska              Mail claim instructions; procedures for completion and
                    mailing of continued claims; Quality Control          
Arizona             Mail claim instructions; work search plan/forms.
Arkansas            Job Service Program; procedures for completing and
                    mailing continued claims; appeals process;
                    disqualification for certain separation issues.
Colorado            Instruction that claimant must begin work search and
                    report to Job Service Center when advised of
                    appointment.
District            Procedures for completion and mailing of continued 
of Columbia         claims.       
Florida             Privacy Act Statement.  Complaints of discrimination.
Georgia             Disqualification for certain separation issues.
Hawaii              Mail claim instructions. 
Illinois            Instructions for completion and mailing of continued
                    claims; appeals information.
Iowa                Filing option (touch tone telephone or mail to file
                    continued claim) job service reporting requirements.
Kentucky            Mail claim instructions  
Louisiana           Procedures - mail claim instructions;
                    disqualifications for separation issues; perform work
                    search; appeals procedures.
Maine               Procedures for completion and mailing of continued
                    claims.
Maryland            Procedures for completion and mailing of continued
                    claims; disqualification for certain separation
                    issues; Privacy Act Statement regarding use of Social
                    Security number.
Massachusetts       Job Service program and services.
Michigan            Job Service programs and services; Quality Control;
                    Mail claim instructions.
Minnesota           Job Service programs.
Mississippi         Procedures for completion and mailing of continued
                    claims.
Montana             Information on filing continued claims via voice
                    response(IVR).
Nevada              Mail claims instructions; procedures for completion
                    and mailing of continued claims; disqualifications for
                    certain separation issues; Privacy Act Statement
                    regarding use of Social Security Number; job search
                    assistance; appeals procedures.
New Hampshire       Privacy Act statement regarding use of Social Security
                    number.
New Jersey          Job Service information; mail claims information;
                    procedures for completing continued claims forms.
New Mexico          Adjudication process and procedures for completion and
                    mailing of continued claims.
New York            Job Service information; appeals information;
                    availability of other community social services;
                    training program information; options for filing
                    continued claims; use of telephone to inquire on
                    status of claim (Voice Response Inquiry).
North Carolina      Job search assistance, continued claims filing on VRU;
                    Reporting Requirements.
North Dakota        How to look for work.
Ohio                Job Service Program; Mail claim instructions;
                    Disqualifications for certain separation issues; work
                    search requirements; Appeal procedures.
Oklahoma            Mail claim instructions/information on Trade
                    Readjustment Assistance;
                    referral to training.
Oregon              Reasons for disqualification; appeals procedures;
                    report questions with instructions.
Pennsylvania        Job Service information; appeals information;
                    availability of other community social services.
Rhode Island        Mail claim instructions.
South Carolina      Mail claim instructions; work search forms; Job
                    Service reporting requirements.
Tennessee           Instructions for weekly certification; appeals
                    procedures; Privacy Act statement regarding  use of
                    Social Security Number.
Texas               Mail claim instructions; appeals procedures.
Utah                Mail claim instructions; appeals procedures.
Virgin Islands      Information on childcare deduction.
Virginia            Mail claim instructions; Privacy Act information;
                    reasons for disqualifications; appeals procedures;
                    Quality Control and Job Service Programs.
Washington          Job Service program and services.                
Virginia            Mail claim instructions; procedures for completion and
                    mailing continued claim forms; nonmonetary
                    determination process; Job Service registration.
West Virginia       Mail claim instructions; procedures for completion and
                    mailing continued claim forms; non-monetary
                    determination process; Job Service registration.
Wisconsin           Mail claim instructions; procedures for completion and
                    mailing of continued claims; job search assistance;
                    how to look for work; reasons for disqualification;
                    appeals procedures; sample report form with
                    instructions; sample benefit check with explanation.



TABLE 34:  HOW INFORMATION PROVIDED DURING BENEFIT RIGHTS INTERVIEW

STATE              Orally    Orally    Pamphlet     Film or        Film or      Other  
                     to        to         Or         Slides      Slides Shown   Ways   
                  Individual  Group    Document     Shown to       to Group     Used   
                                                  Individuals                          

Alabama               X         X         X            X              X           X    
Alaska                                    X                                            
Arizona               X                   X                                            
Arkansas              X         X         X                           X                
California            X         X         X            X              X                
Colorado              X                   X                                            
Connecticut Information not received
Delaware              X                                                                
Dist. of Col.         X         X         X                                            
Florida                                   X                                       X    
Georgia               X         X         X                                            
Hawaii                          X         X                           X                
Idaho                                     X            X                               
Illinois              X         X         X                                            
Indiana                                   X                                       X    
Iowa                  X         X         X            X              X                
Kansas                X         X         X                                            
Kentucky              X         X         X                                            
Louisiana                                 X                           X                
Maine                                     X                           X           X    
Maryland              X         X         X            X              X                
Massachusetts         X         X         X                           X                
Michigan              X         X         X                           X                
Minnesota             X         X         X            X              X                
Mississippi           X                   X                                            
Missouri              X                   X                                            
Montana               X         X         X                           X                
Nebraska              X                   X            X              X                
Nevada                X         X         X                                            
New Hampshire         X         X         X                                            
New Jersey            X         X         X                           X                
New Mexico            X         X         X                           X                
New York              X         X         X            X              X                
North Carolina                            X            X              X                
North Dakota                              X            X              X                
Ohio                  X         X         X                                            
Oklahoma              X         X         X            X              X                
Oregon                          X         X                                            
Pennsylvania          X                   X                           X                
Puerto Rico Information not received
Rhode Island          X                   X                                            
South Carolina        X         X         X            X              X                
South Dakota                              X                                            
Tennessee             X                   X                                            
Texas                           X         X                           X                
Utah                                      X            X              X                
Vermont                                   X                                            
Virgin Islands                  X         X                           X                
Virginia              X                   X                                            
Washington                      X         X                                            
West Virginia                             X                                            
Wisconsin             X                   X                           X                
Wyoming               X                   X                                           



TABLE 35:  INFORMATION PROVIDED ORALLY TO INDIVIDUAL DURING BENEFIT RIGHTS INTERVIEW

Alabama                  Maryland            Ohio
Arizona                  Massachusetts       Oklahoma
Arkansas                 Michigan            Pennsylvania
California               Minnesota           Rhode Island
Delaware                 Montana             South Carolina
District of Columbia     Nebraska            Tennessee
Georgia                  Nevada              Virginia
Illinois                 New Hampshire       Wisconsin
Iowa                     New Jersey          Wyoming
Kansas                   New Mexico
Kentucky                 New York



TABLE 36:  INFORMATION PROVIDED ORALLY TO GROUP DURING BENEFIT RIGHTS INTERVIEW

Alabama                  Kentucky            New York
Arizona                  Maryland            Ohio
Arkansas                 Massachusetts       Oklahoma
California               Michigan            Oregon
District of Columbia     Minnesota           South Carolina
Georgia                  Montana             Texas
Hawaii                   Nevada              Virgin Islands
Illinois                 New Hampshire       Washington
Iowa                     New Jersey
Kansas                   New Mexico



TABLE 37:  PAMPHLET OR DOCUMENT GIVEN TO INDIVIDUAL DURING BENEFIT RIGHTS INTERVIEW

Alabama                  Maine               Oklahoma
Alaska                   Maryland            Oregon
Arizona                  Massachusetts       Pennsylvania
Arkansas                 Michigan            Rhode Island
California               Minnesota           South Carolina
Colorado(See Table 40)   Mississippi         South Dakota
District of Columbia     Missouri            Tennessee
Florida                  Montana             Texas
Georgia                  Nebraska            Utah
Hawaii                   Nevada              Vermont
Idaho                    New Hampshire       Virgin Islands
Illinois                 New Jersey          Virginia
Indiana                  New York            Washington
Iowa                     New Mexico          West Virginia
Kansas                   North Carolina      Wisconsin
Kentucky                 North Dakota        Wyoming
Louisiana                Ohio



TABLE 38:  FILM OR SLIDES SHOWN TO INDIVIDUAL DURING BENEFIT RIGHTS INTERVIEW

Alabama                  Maryland            North Dakota
California               Minnesota           Oklahoma
Idaho                    Nebraska            South Carolina
Iowa                     New York            Utah
                         North Carolina


TABLE 39:  FILM OR SLIDES SHOWN TO GROUP DURING BENEFIT RIGHTS INTERVIEW

Alabama                  Michigan            Pennsylvania
Arkansas                 Montana             South Carolina
California               Nebraska            Texas
Hawaii                   New Jersey          Utah
Iowa                     New Mexico          Virgin Islands
Louisiana                New York            Wisconsin
Maine                    North Carolina      
Maryland                 North Dakota
Massachusetts            Oklahoma



TABLE 40:  OTHER METHODS OF PROVIDING INFORMATION

Alabama    Flip chart and tape at itinerant points
Colorado   A claimant handbook and a sheet of instructions outlining the
           claimant's rights and responsibilities is mailed to the claimant on
           the business day after the claim is filed.
Indiana    Video tape.                                             
Maine      Video tapes; BRI video tape is shown on many local cable television
           public access channels.
New York   Prerecorded audio tapes (some in Spanish/Chinese) for New York City
           locations



TABLE 41:  LANGUAGES USED TO CONDUCT BENEFIT RIGHTS INTERVIEW

STATE                  English             Spanish              Other         

Alabama                   X                                                   
Alaska                    X                                                   
Arizona                   X                   X                 Navajo        
Arkansas                  X                                                   
California                X                   X                               
Colorado                  X                   X                               
Connecticut    Information not received
Delaware                  X                                                   
Dist. of Col.             X                   X             American Sign.    
Florida                   X                   X                 Creole        
Georgia                   X                   X                               
Hawaii                    X                                   As Needed       
Idaho                     X                                   As Needed       
Illinois                  X                   X                               
Indiana                   X                                   As Needed       
Iowa                      X                                                   
Kansas                    X                                                   
Kentucky                  X                                                   
Louisiana                 X                   X                               
Maine                     X                                                   
Maryland                  X                                   As Needed       
Massachusetts      English/Spanish/                                         
                 Cambodian/Portuguese                                          
                     /Chinese and                                             
                     interpreters                                             
                  provided as needed                                          
Michigan                  X            Being Considered                       
Minnesota                 X                                  X(As Needed)     
Mississippi               X                                                   
Missouri                  X                                                   
Montana                   X                                                   
Nebraska                  X                   X             American Sign     
Nevada                    X                                                   
New Hampshire             X                                                   
New Jersey                X                   X                               
New Mexico                X                   X                 Navajo        
New York                  X                   X                Chinese        
North Carolina            X                   X                               
North Dakota              X                                                   
Ohio                      X                                                   
Oklahoma                  X                                                   
Oregon                    X                   X                               
Pennsylvania              X                                   As Needed       
Puerto Rico    Information not received
Rhode Island       English/Spanish/                                          
                 Portuguese/Cambodian                                          
                   /Lao/Vietnamese                                           
South Carolina            X                                                   
South Dakota              X                                                   
Tennessee                 X                                                   
Texas                     X                   X                               
Utah                      X                                   As Needed       
Vermont                   X                                                   
Virgin Islands            X                                   As Needed       
Virginia                  X                                                   
Washington                X                   X                               
West Virginia             X                                                   
Wisconsin         ORAL  - English/Interpreters as needed;
                  PRINT - Eng./Spanish;
                  FILM  - Eng./American Sign
Wyoming                   X